1.Do you provide Mock-up before production?
Surely, We provide mock-up design before production. All products are produced based on the mock-up. and We need your “approval” before production.
2. Are all materials Eco-friendly?
Yes. All materials (metal, emblem, PVC, silicone wristband) are Eco-friendly, meet RoHS and EN71-3 standard.
3. What is the standard turnaround?
3-10 days for sample;10-20 days for bulk production, It depends on quantity.
4. What is the payment terms?
We accept TT/ Paypal/ Western Union.
5. What is the shipping Mode?
UPS, FedEx, DHL, TNT, by air, by sea are available
6. What is the minimum order quantity (MOQ)?
A minimum quantity of 100 pieces per order.
7. What information need to given for quote?
Tell what products you want, Size, Material.Quantity.and show us your design/Draft.
8. Can I return an item if made incorrectly?
Please contact the sales first. In most situation, We do NOT recommend return products.
Because all items are customized and for special occasion use. We cannot re-sell to other customers. We can remake for you ASAP and may re-charge if the error on customer part.
Regardless of error, our sales team make a full effort to ensure the product done perfectly because we know how important the recognition products are at the right time.
9. How can I get price lists for products?
Since the prices are fluctuating and prices are based on design. We are unable to give out a stable price list. For any inquiry, please send email to [email protected]
10. What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
Perfect crafts and gifts have been in business for over 10 years. We do not only believe that our job consists of making good products but also building a strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production.
This is how we can afford a “Full After-Sales Service”. If the product does not meet your strict requirements, we can provide either an immediate refund or immediate remakes at no extra cost to you. We have set up this model in order to set customers in a position of confidence and reliability.
Business Principle: With us, your business is in safe; With us, your Money is in Safe.
11. Do you produce stock?
For customized designs, NO stock available. For some generic keychain, We have some. Please confirm with the sales.
12. What is the difference between Cloisonne, Synthetic enamel and soft enamel?
Cloisonne, called Hard Enamel, which stands for the highest quality and it can be used as jewelry and can last one hundred years. The suitable material is Copper ONLY because it needs to be baked in around 1600℉ to stabilize hard enamels. color is shiny and surface smooth. NO need epoxy dome. Printing logo/Laser engrave logo can be accepted.
Synthetic Enamel, called Imitation Cloisonne, as a popular substitute for Cloisonne, which is accepted by more and more customers because of its more reasonable price and high quality. It Can be produced in Iron/ Copper/ Brass/ Zinc alloy materials. It needs to be baked in around 450℉ to stabilize the colors.color is shiny and surface smooth.NO need epoxy coating. Printing logo/Laser engrave logo can be accepted.
Soft Enamel,Which differs in the color process.It Can produced in Iron/ Copper/ Brass/ Zinc alloy materials. The surface is NOT as flat as above two, you can feel the separating metal lines clearly.With /Without Epoxy Dome.Which is the perfect choice for big promotional project or school use.