We recommend checking all goods as soon as they arrive at your premises, and always before sending them to your clients. Early inspection helps resolve any issues quickly.
After-use claims (e.g., plating wear, scratches, functional problems) are not covered, as we cannot verify how the products were handled.
For items stored up to 2 months from invoice date with unopened packaging, we will review any valid claims and arrange an appropriate solution, such as repair, replacement, or credit.
Steps for Submitting a Claim:
1. Visual Evidence – Provide clear photos of the problem; more than one image may be required for assessment.
2. Defect Details – Indicate the exact defective quantity or percentage.
3. Return Approval – Obtain a return authorization before sending anything back; unauthorized returns cannot be processed. In some cases, making replacements directly is faster than returning goods for repair.
4. Shipping Costs – Return freight responsibility will be agreed upon based on the situation. Internal distribution costs on your side are not covered, as quality checks should be done before dispatch.
5. Return Arrangements – We will advise the return destination, shipping method, and handling details for the goods.
We understand every situation is unique. Clear communication and cooperation help us resolve matters efficiently and fairly.